Freight forwarding
in Dubai.

A forwarder arranges the transport of goods on your behalf: choosing the mode and route, booking the space, preparing the documentation, arranging customs clearance and coordinating delivery. It is the coordination and the paperwork rather than owning the ships, aircraft or trucks.

Carriers sell transport between two points. A forwarder manages everything around that: the pickup, the export clearance, the documentation, the destination clearance and the final delivery. On a single simple lane booking direct can work; as soon as there are handovers, someone has to own them.

Sea suits heavy, bulky and non urgent cargo. Air suits urgent, small or high value shipments. Road suits the GCC corridor and inland destinations. The honest answer is that it depends on the value of time for that specific shipment, which is why we price more than one option when the choice is genuinely open.

Incoterms are standard three-letter trade terms, such as EXW, FOB, CIF, DAP and DDP, that define where the seller responsibility ends and the buyer responsibility begins, who arranges carriage, and who bears the risk at each stage. Agreeing the Incoterm before quoting avoids disputes about who pays for what.

Under FOB the seller delivers the goods on board at the origin port and the buyer arranges and pays for the onward carriage and insurance. Under CIF the seller arranges and pays for carriage and insurance to the destination port. Risk still transfers at the origin port under both, which surprises people.

DDP means Delivered Duty Paid: the seller delivers to the buyer address with all duties and taxes paid. It is the most convenient term for the buyer and the highest risk for the seller, since the seller becomes responsible for customs clearance in a country where it may not be established.

Yes, on request. Standard carrier liability is limited by international convention and is rarely close to the commercial value of the goods, so for anything of significant value separate cargo insurance is normally the sensible choice rather than an optional extra.

A quote that states clearly which Incoterm it is based on and therefore which charges are included and which are not. A price that does not name the term is difficult to compare, because two quotes can look different purely because one includes destination charges and the other does not.

Yes. One coordinator owns the file from quotation through to delivery, so you are not repeating the shipment details to a different person at each stage. When something goes wrong, the person answering already knows the shipment.

Yes. Export from the UAE, import into the UAE, and re-export through it are all handled, along with free zone movements. Import into a third country is coordinated through our agent network at that end.

A broker files customs declarations. A forwarder arranges the whole movement, of which clearance is one part. Navo Shipping does both in house, which removes the handover between them, historically one of the more common points of failure.

Send the origin and destination addresses, the commodity, the weight and dimensions, and the Incoterm if it is already agreed. You receive a written rate with the routing options and every charge listed, rather than a headline freight figure that grows once the local charges appear.

For arranging and taking responsibility for the movement, not for owning the ship or the aircraft. A quote typically covers the main freight leg, origin handling and documentation, customs clearance, and delivery where the scope includes it. What varies most between quotes is scope rather than margin, which is why two figures for the same shipment can look very different and both be honest.

Freight forwarding is the movement of goods between two points, including the booking, documents and customs. Logistics is the wider discipline that also covers inventory, warehousing, distribution and the planning behind them. A forwarder can be part of a logistics operation without being responsible for all of it, and most shippers need the movement long before they need the rest.

The transport document for the mode being used, which is the bill of lading by sea, the air waybill by air or the consignment note by road, plus the export declaration. We also check the commercial invoice, packing list and certificate of origin you supply, because most delays come from a mismatch between those and the declaration rather than from the declaration itself.

Yes, on whichever reference the mode uses: the bill of lading by sea, the air waybill by air, or the booking reference by road. We send milestone updates against it rather than expecting you to poll a carrier website, and we tell you when something has slipped rather than when you ask.

Yes. Import clearance, delivery order collection and delivery within the UAE are handled the same way as an export, with the declaration prepared before arrival rather than after. Re-export and free zone movements are handled too, and each uses a different declaration regime, which is worth settling before the goods move.

Full and part container loads, vehicles by container or RoRo, oversized and heavy pieces as project cargo, consolidation and equipment changes through cross stuffing, and storage in between. One coordinator stays with the file across all of it, which is the point: most freight problems happen at handovers between parties, not inside any single leg.